Refunds & Returns
We pack every order with care so it arrives fresh. If something isn't right, let us know within 24 hours of delivery and we'll work out the best solution with you.
Something wrong with your order?
We stand behind every order. If you're not completely satisfied with what you received, contact us within 24 hours of delivery and include photos. We'll look into it straight away and get back to you as soon as possible with a solution that suits the situation.
Take photos
Photograph the product and its packaging as it arrived.
Contact us within 24 hours
Email shop@meatboys.com.au with your order number and the photos.
We'll sort it out
We investigate immediately and come back to you with a solution.
Cancelling an order
To cancel, contact us at least one day before the day your order is due to be dispatched.
Once an order has been shipped we can't accept a return because you've changed your mind. Our Wagyu and fresh cuts are perishable: we never resell returned food, so the whole order would be lost.
What can be returned
Can be returned
Items that aren't highly perishable, such as yakiniku sauce, pepper and salts. To be eligible, the item must be:
- unused and in the same condition you received it
- in its original packaging
Can't be returned
Highly perishable products, including fresh-cut Wagyu steaks and yakiniku slices.
If there's a problem with a fresh product you received, see Something wrong with your order? above.
To return an eligible item, contact us first so we can help.
How refunds work
When your return arrives and has been inspected, we'll email you to confirm we've received it and let you know whether your refund has been approved.
Approved refunds are credited automatically to your credit card or original payment method. How long it takes to show depends on your bank or card provider.
Refund not showing yet?
- Check your bank account again.
- Contact your credit card company. It can take some time before a refund is officially posted.
- Contact your bank. There is often some processing time before a refund appears.
If you've done all of this and still haven't received your refund, email us and we'll follow it up.
Being home for delivery
Please make sure someone is at your home or workplace when your order is delivered. If a delivery is missed or left at your location, you're still responsible for the charges and no refund will be issued.
See our delivery information and delivery areas for delivery days in your suburb.
Eating Wagyu raw
Eating raw Wagyu, such as steak tartare or beef tataki, is at your own discretion and risk. We always recommend cooking all food, not just Wagyu.
Nothing in this policy limits your rights under the Australian Consumer Law.
Common questions
Can I return fresh meat or Wagyu steaks?
No. For food safety and freshness we don't accept returns of highly perishable products like fresh-cut Wagyu yakiniku slices and steaks. If something is wrong with what you received, contact us within 24 hours of delivery with photos.
Which items can I return?
Non-perishable items such as yakiniku sauce, pepper and salts, as long as they're unused, in the condition you received them and in their original packaging.
How soon do I need to tell you about a problem?
Within 24 hours of delivery. Please include photos so we can investigate quickly.
Can I cancel my order?
Yes, if you contact us at least one day before the day your order is due to be dispatched.
My refund hasn't arrived. What should I do?
Refunds can take time to appear depending on your bank or card provider. Check your account, then your card provider, then your bank. If it's still missing, email us and we'll help.
Still have a question?
Our team is happy to help with anything about your order.